Service Plans
All service plans for Thermo Scientific™ laboratory equipment include preventive maintenance, enhanced technical support, and fast on-site repair response times.
Proactive, regular preventive maintenance helps to increase the life of your instrument, maximizes uptime, and helps maintain your instrument’s peak performance. Unlimited, enhanced technical support and digital remote support tools offer faster troubleshooting, diagnosis, and remote resolution. Priority, on-site repair provides faster response times to meet your needs. On average, our service plan customers get a response two times faster compared to those without a plan.
With one of our service plans, you’ll get top-quality product performance and maximum uptime.
Service plans are available for biosafety cabinets, centrifuges, cold storage, CO2 incubators, environmental chambers, water purification systems, and other laboratory equipment.
Plan Levels
Total Care Warranty and Total Care Service Plan
Tech Direct Service Plan
Recommended for
The lab that requires full repair coverage for maximum uptime and reliability at the best value
The lab wanting maximum uptime and reliability on a budget
Targeted on-site response time*
2 business days
3 business days
On-site corrective maintenance
15% discount
Corrective maintenance repair guarantee
1 year
1 year
Loaner equipment based on availability
Optional compliance services for purchase: qualifications, temperature mapping, calibrations
10% discount
10% discount
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