- Check that the equipment has been handled and assembled as per the user manual
- Check for proper clearances from obstacles, walls, other equipment, doorways, windows, air vents, and source of excessive light, heat, air flow
- Stabilize, balance, anchor, connect to pre-installed wall mounts (excluding seismic anchors) with the appropriate hardware
- Ground, and connect to the proper power supply and other equipment suits via proper connections
- Connect to flammable and pressured gas sources, tanks, water source, with proper fittings, lines, tubing and other hardware
Unity Lab Services
Unity™ Lab Services team provides worldclass service solutions to support your equipment. Our comprehensive service portfolio was designed to meet the needs of your lab.
- Overview
- Installation / Start-up Service
- Service Plans
- Compliance Services
- Preventive Maintenance
- Corrective Maintenance
- Multi-Vendor Services
- Contact
Maximize Instrument and Equipment Uptime With Our Superior Service and Support
Unity™ Lab Services team offers a full range of service plans and service solutions that help deliver optimal performance and worry-free operation, support regulatory compliance, and reduce maintenance so that you can focus on your work.
We are ready to serve you with more than 2,000 highly trained Unity Lab Services technical professionals globally. Our organization has been serving customers for more than 50 years and our engineers have an average of 18 years of experience operating and maintaining the equipment that we service.
You can count on us to be there with the support you need, when and where you need it.
Top Categories
Installation / Start-up Service
Let our service professionals help install your laboratory equipment to save you time and provide peace of mind. Your equipment will be accurately installed, configured to our manufacturing specifications, and functionally tested to ensure optimal performance. Users will also be trained on equipment operation and routine care to support their ongoing success.
Centrifuges and Vacuum Concentrators
- The appliance must be unpacked and installed in its place of use, by the customer, before the technician arrives; excludes major assembly (stacking of heavy CO₂ incubators and shakers, assembly of biosafety cabinet stands and positioning cabinet on stands)
- Customer should ensure that site is properly prepared, ahead of time, including supply sources and connections
- Includes travel and labor unless extensive travel is needed
- All additional works (e.g., waiting time or correctional works) will be invoiced additionally according to our recent valid service pricelist
Thermo Fisher Scientific engineer will perform the following tasks, upon arrival, depending on the specific equipment:
- Execute manufacturer’s user manual instructions
- Connect factory-installed safety devices such as alarms, back-up systems
- Ensure that keypad, controls, service menu and user interface are working
- Setup of user operating profiles
- Explain operating, maintenance and cleaning requirements and procedures
- Explain warranty and service plan options
- Review annual preventative maintenance purchase options and schedule it appropriately
Specifications
| For Use With (Equipment) | Thermo Scientific Centrifuges and Vacuum Concentrators |
| Service Offering | Installation / Start-up Service |
| Product Type | Service |
| Duration | 1 Day |
Constant-Temperature Incubators, Ovens, and Furnaces
- The appliance must be unpacked and installed in its place of use, by the customer, before the technician arrives; excludes major assembly (stacking of heavy CO₂ incubators and shakers, assembly of biosafety cabinet stands and positioning cabinet on stands)
- Customer should ensure that site is properly prepared, ahead of time, including supply sources and connections
- Includes travel and labor unless extensive travel is needed
- All additional works (e.g., waiting time or correctional works) will be invoiced additionally according to our recent valid service pricelist
Thermo Fisher Scientific engineer will perform the following tasks, upon arrival, depending on the specific equipment:
- Check that the equipment has been handled and assembled as per the user manual
- Check for proper clearances from obstacles, walls, other equipment, doorways, windows, air vents, and source of excessive light, heat, air flow
- Stabilize, balance, anchor, connect to pre-installed wall mounts (excluding seismic anchors) with the appropriate hardware
- Ground, and connect to the proper power supply and other equipment suits via proper connections
- Connect to flammable and pressured gas sources, tanks, water source, with proper fittings, lines, tubing and other hardware
- Execute manufacturer’s user manual instructions
- Connect factory-installed safety devices such as alarms, back-up systems
- Ensure that keypad, controls, service menu and user interface are working
- Setup of user operating profiles
- Explain operating, maintenance and cleaning requirements and procedures
- Explain warranty and service plan options
- Review annual preventative maintenance purchase options and schedule it appropriately
Specifications
| For Use With (Equipment) | Thermo Scientific Constant-Temperature Incubators, Ovens, and Furnaces |
| Service Offering | Installation / Start-up Service |
| Product Type | Service |
| Duration | 1 Day |
Controlled-Environment CO₂ Incubators and Environmental Chambers
- The appliance must be unpacked and installed in its place of use, by the customer, before the technician arrives; excludes major assembly (stacking of heavy CO₂ incubators and shakers, assembly of biosafety cabinet stands and positioning cabinet on stands)
- Customer should ensure that site is properly prepared, ahead of time, including supply sources and connections
- Includes travel and labor unless extensive travel is needed
- All additional works (e.g., waiting time or correctional works) will be invoiced additionally according to our recent valid service pricelist
Thermo Fisher Scientific engineer will perform the following tasks, upon arrival, depending on the specific equipment:
- Check that the equipment has been handled and assembled as per the user manual
- Check for proper clearances from obstacles, walls, other equipment, doorways, windows, air vents, and source of excessive light, heat, air flow
- Stabilize, balance, anchor, connect to pre-installed wall mounts (excluding seismic anchors) with the appropriate hardware
- Ground, and connect to the proper power supply and other equipment suits via proper connections
- Connect to flammable and pressured gas sources, tanks, water source, with proper fittings, lines, tubing and other hardware
- Execute manufacturer’s user manual instructions
- Connect factory-installed safety devices such as alarms, back-up systems
- Ensure that keypad, controls, service menu and user interface are working
- Setup of user operating profiles
- Explain operating, maintenance and cleaning requirements and procedures
- Explain warranty and service plan options
- Review annual preventative maintenance purchase options and schedule it appropriately
Specifications
| For Use With (Equipment) | Thermo Scientific Controlled-Environment CO₂ Incubators and Environmental Chambers |
| Service Offering | Installation / Start-up Service |
| Product Type | Service |
| Duration | 1 Day |
Cold Storage, Refrigerators, and Freezers
- The appliance must be unpacked and installed in its place of use, by the customer, before the technician arrives; excludes major assembly (stacking of heavy CO₂ incubators and shakers, assembly of biosafety cabinet stands and positioning cabinet on stands)
- Customer should ensure that site is properly prepared, ahead of time, including supply sources and connections
- Includes travel and labor unless extensive travel is needed
- All additional works (e.g., waiting time or correctional works) will be invoiced additionally according to our recent valid service pricelist
Thermo Fisher Scientific engineer will perform the following tasks, upon arrival, depending on the specific equipment:
- Check that the equipment has been handled and assembled as per the user manual
- Check for proper clearances from obstacles, walls, other equipment, doorways, windows, air vents, and source of excessive light, heat, air flow
- Stabilize, balance, anchor, connect to pre-installed wall mounts (excluding seismic anchors) with the appropriate hardware
- Ground, and connect to the proper power supply and other equipment suits via proper connections
- Connect to flammable and pressured gas sources, tanks, water source, with proper fittings, lines, tubing and other hardware
- Execute manufacturer’s user manual instructions
- Connect factory-installed safety devices such as alarms, back-up systems
- Ensure that keypad, controls, service menu and user interface are working
- Setup of user operating profiles
- Explain operating, maintenance and cleaning requirements and procedures
- Explain warranty and service plan options
- Review annual preventative maintenance purchase options and schedule it appropriately
Specifications
| For Use With (Equipment) | Thermo Scientific Cold Storage, Refrigerators, and Freezers |
| Service Offering | Installation / Start-up Service |
| Product Type | Service |
| Duration | 1 Day |
Biosafety Cabinets
- The appliance must be unpacked and installed in its place of use, by the customer, before the technician arrives; excludes major assembly (stacking of heavy CO₂ incubators and shakers, assembly of biosafety cabinet stands and positioning cabinet on stands)
- Includes certification of biosafety cabinets for NSF 49 in US and EN 12469 in Europe; in UK, an appropriate KI test (BSCKI15S or BSCKI18L) must be added
- Customer should ensure that site is properly prepared, ahead of time, including supply sources and connections
- Includes travel and labor unless extensive travel is needed
- All additional works (e.g., waiting time or correctional works) will be invoiced additionally according to our recent valid service pricelist
Thermo Fisher Scientific engineer will perform the following tasks, upon arrival, depending on the specific equipment:
- Check that the equipment has been handled and assembled as per the user manual
- Check for proper clearances from obstacles, walls, other equipment, doorways, windows, air vents, and source of excessive light, heat, air flow
- Stabilize, balance, anchor, connect to pre-installed wall mounts (excluding seismic anchors) with the appropriate hardware
- Ground, and connect to the proper power supply and other equipment suits via proper connections
- Connect to flammable and pressured gas sources, tanks, water source, with proper fittings, lines, tubing and other hardware
- Execute manufacturer’s user manual instructions
- Connect factory-installed safety devices such as alarms, back-up systems
- Ensure that keypad, controls, service menu and user interface are working
- Setup of user operating profiles
- Explain operating, maintenance and cleaning requirements and procedures
- Explain warranty and service plan options
- Review annual preventative maintenance purchase options and schedule it appropriately
Specifications
| For Use With (Equipment) | Thermo Scientific Biosafety Cabinets |
| Service Offering | Installation / Start-up Service |
| Product Type | Service |
| Duration | 1 Day |
Water Purification Systems
- The appliance must be unpacked and installed in its place of use, by the customer, before the technician arrives; excludes major assembly (stacking of heavy CO₂ incubators and shakers, assembly of biosafety cabinet stands and positioning cabinet on stands)
- Customer should ensure that site is properly prepared, ahead of time, including supply sources and connections
- Includes travel and labor unless extensive travel is needed
- All additional works (e.g., waiting time or correctional works) will be invoiced additionally according to our recent valid service pricelist
Thermo Fisher Scientific engineer will perform the following tasks, upon arrival, depending on the specific equipment:
- Check that the equipment has been handled and assembled as per the user manual
- Check for proper clearances from obstacles, walls, other equipment, doorways, windows, air vents, and source of excessive light, heat, air flow
- Stabilize, balance, anchor, connect to pre-installed wall mounts (excluding seismic anchors) with the appropriate hardware
- Ground, and connect to the proper power supply and other equipment suits via proper connections
- Connect to flammable and pressured gas sources, tanks, water source, with proper fittings, lines, tubing and other hardware
- Execute manufacturer’s user manual instructions
- Connect factory-installed safety devices such as alarms, back-up systems
- Ensure that keypad, controls, service menu and user interface are working
- Setup of user operating profiles
- Explain operating, maintenance and cleaning requirements and procedures
- Explain warranty and service plan options
- Review annual preventative maintenance purchase options and schedule it appropriately
Specifications
| For Use With (Equipment) | Thermo Scientific Water Purification Systems |
| Service Offering | Installation / Start-up Service |
| Product Type | Service |
| Duration | 1 Day |
Shakers
- The appliance must be unpacked and installed in its place of use, by the customer, before the technician arrives; excludes major assembly (stacking of heavy CO₂ incubators and shakers, assembly of biosafety cabinet stands and positioning cabinet on stands)
- Customer should ensure that site is properly prepared, ahead of time, including supply sources and connections
- Includes travel and labor unless extensive travel is needed
- All additional works (e.g., waiting time or correctional works) will be invoiced additionally according to our recent valid service pricelist
Thermo Fisher Scientific engineer will perform the following tasks, upon arrival, depending on the specific equipment:
- Check that the equipment has been handled and assembled as per the user manual
- Check for proper clearances from obstacles, walls, other equipment, doorways, windows, air vents, and source of excessive light, heat, air flow
- Stabilize, balance, anchor, connect to pre-installed wall mounts (excluding seismic anchors) with the appropriate hardware
- Ground, and connect to the proper power supply and other equipment suits via proper connections
- Connect to flammable and pressured gas sources, tanks, water source, with proper fittings, lines, tubing and other hardware
- Execute manufacturer’s user manual instructions
- Connect factory-installed safety devices such as alarms, back-up systems
- Ensure that keypad, controls, service menu and user interface are working
- Setup of user operating profiles
- Explain operating, maintenance and cleaning requirements and procedures
- Explain warranty and service plan options
- Review annual preventative maintenance purchase options and schedule it appropriately
Specifications
| For Use With (Equipment) | Thermo Scientific Shakers |
| Service Offering | Installation / Start-up Service |
| Product Type | Service |
| Duration | 1 Day |
Service Plans
All service plans for Thermo Scientific™ laboratory equipment include preventive maintenance, enhanced technical support, and fast on-site repair response times.
Proactive, regular preventive maintenance helps to increase the life of your instrument, maximizes uptime, and helps maintain your instrument’s peak performance. Unlimited, enhanced technical support and digital remote support tools offer faster troubleshooting, diagnosis, and remote resolution. Priority, on-site repair provides faster response times to meet your needs. On average, our service plan customers get a response two times faster compared to those without a plan.
Enhanced Warranties and Service Plans
With one of our service plans, you’ll get top-quality product performance and maximum uptime. Enhanced warranties and service plans are available for Biosafety Cabinets (BSC), Centrifuges, Cold Storage, Incubators, Constant Temperature, Water Purification, Temperature Control, Shakers, and Remote Monitoring Systems and Accessories.
View warranty and service plan options available for each product category in the Overview tab.
| Plan Levels | Total Care Warranty and Total Care Service Plan | Tech Direct Service Plan |
|---|---|---|
| Recommended for | The lab that requires full repair coverage for maximum uptime and reliability at the best value | The lab wanting maximum uptime and reliability on a budget |
| Targeted on-site response time | 2 business days | 3 business days |
| On-site corrective maintenance | ✔ | 15% discount |
| Corrective maintenance repair guarantee | 1 year | 1 year |
| Enhanced technical support with priority response and remote resolution | ✔ | ✔ |
| Preventive Maintenance (PM) | ✔ | ✔ |
| Optional compliance services for purchase: qualifications, temperature mapping, calibrations | 10% discount | 10% discount |
Lab Equipment – Regulatory Assurance Plans
Our Regulatory Assurance plans go far beyond traditional support, offering a truly comprehensive solution that covers every aspect of lab equipment maintenance, uptime, and compliance. Our GLP and GMP service plans provide the right level of coverage at every stage of the equipment life cycle—whether it’s at a new purchase, in warranty, or after warranty.
For newly purchased equipment, our robust plans package together all the services you need to get started with your equipment and stay in compliance.
| Plan Level – New Purchase | GLP Service Plan | GMP Service Plan |
|---|---|---|
| Targeted On-Site Response Time* | 1 business day | 1 business day |
| Corrective Maintenance (Travel and Labor) | ✔ | ✔ |
| Spare Parts | ✔ | ✔ |
| Preventive Maintenance | ✔ | ✔ |
| Start-Up (Installation) | ✔ | ✔ |
| Calibration** | ✔ | ✔ |
| Access To eLearning† | ✔ | ✔ |
| Compliance Services: Installation Qualification/Operational Qualification + Performance Testing (IQOQ+PT) | – | ✔ |
| 1-Hour Consultation | – | ✔ |
| Dedicated Account Coordinator | – | ✔ |
| Compliance Document Customization Support | – | ✔ |
| Discount On Remote Monitoring Solutions and Optional Add-Ons (Extra Temperature Mapping and Requalification) | – | ✔ |
*One business day response time for corrective maintenance is available in selected locations and excludes all biological safety cabinet (BSC) equipment in the United States. The response time begins once a service order ticket is created for the field service engineer (FSE). Where one-day response is unavailable, these service bundle packages remain available, and we will make every reasonable effort to provide a priority response based on FSE availability. Additional travel charges may apply based on location. Please contact your sales representative for more information.
**Calibrations will meet ISO 9001 standards, with an option to upgrade to ISO/IEC 17025 standards in selected locations. In the United States, NS 49 certification will be provided for BSC equipment, while in Europe, verification will be conducted in accordance with EN 12469 standards instead of calibration.
† eLearning courses are available for selected lab equipment, including biological safety cabinets, centrifuges, cold storage (freezers and refrigerators), incubators, and water purification systems. Please contact your sales representative for more information.
GLP and GMP Service Plans for In-Warranty and Post-Warranty Support
For equipment in and after its warranty period, our plans include service essentials to maintain performance and stay compliant.
| Plan Level | New Purchase | In Warranty | After Warranty | Additional Benefits |
|---|---|---|---|---|
| GLP Service Plan | ✔ Start-Up Service ✔ Calibration ✔ Preventive Maintenance | ✔ Calibration ✔ Preventive Maintenance | ✔ Calibration ✔ Preventive Maintenance | ✔ Priority On-Site Response Commitment ✔ All-Inclusive Repair Warranty & Coverage ✔ Spare Parts ✔ Unlimited Access to eLearning |
| GMP Service Plan | ✔ Start-Up Service ✔ Calibration ✔ Preventive Maintenance ✔ Installation Qualification ✔ Operational Qualification ✔ Performance Testing (Temperature Mapping/Cycle Testing) | ✔ Calibration ✔ Preventive Maintenance | ✔ Calibration ✔ Preventive Maintenance | ✔ Priority On-Site Response Commitment ✔ All-Inclusive Repair Warranty & Coverage ✔ Spare Parts ✔ Unlimited Access to eLearning ✔ Dedicated Account Coordinator ✔ 1-Hour Consultation ✔ Compliance Document Customization Support ✔ 50% Discount on Remote Monitoring Solutions and Optional Add-Ons |
| Optional Add-Ons: Extra Temperature Mapping and Requalification | ||||
Lab Equipment – Academic Service Membership
Our Academic service membership is designed specifically for higher education labs with limited budgets. After your equipment’s factory warranty, the membership helps you better manage repair and maintenance costs—if and when services are needed.
| Plan Level | Academic Service Membership |
|---|---|
| Travel, Labor and Materials | 25% discount |
| Repair Warranty | 1 year |
| Targeted On-Site Response Time | Standard |
| Diagnostic Inspection* | 45% discount |
| Preventive Maintenance | 25% discount |
| Access To eLearning Courses** | ✔ |
* Diagnostic inspection is an on-site maintenance service that verifies and provides comprehensive documentation on the operating condition of the unit. Diagnostic inspection is only available for cold storage (refrigerators and freezers), CO₂ incubators, and centrifuges.
** eLearning courses are available for selected lab equipment, including biological safety cabinets, centrifuges, cold storage (freezers and refrigerators), incubators, and water purification systems. Please contact your sales representative for more information.
Compliance Services
Ensure Compliance and Peak Performance for Your Lab Equipment
Stay audit-ready and compliant with our comprehensive and cost-effective suite of compliance services, including Installation & Operational Qualification (IQ/OQ), performance tests (temperature mapping and cycle tests), requalification (RQ) and calibration services.
With over 2,000 factory-trained field service engineers and more than 50 years of global experience, we deliver customizable service solutions tailored to your lab’s unique needs by providing audit ready documentation and ensuring your instruments are installed and operating to manufacturer specifications. Partner with us for trusted support, audit-ready data, and peace of mind—so you can focus on what matters most.
Our comprehensive suite of compliance services is offered for a range of lab equipment, from refrigerators and freezers to shakers and centrifuges, and many more.
| Service | Description |
|---|---|
| Calibration | Periodic verification that equipment and remote monitoring sensors produce accurate results within specified limits, compliance with ISO 9001 or ISO/IEC 17025 standards. |
| Installation Qualification (IQ) | Documented verification that equipment installation site and environment meet manufacturer’s specifications and user requirements. Verifies that the equipment, manuals, supplies, and any other accessories arrived undamaged and are properly assembled and installed. Configuration details for each system component are recorded. |
| Operational Qualification (OQ) | Documented verification that equipment (as installed) is operating as intended according to manufacturer’s specifications. Verifies important equipment functions and ensures that the equipment operates as expected by the manufacturer and conforms to standards and requirements. Key tests include door ajar, power failure, and temperature alerts. |
| Performance Testing (PT) | Custom tests to ensure equipment meets user specifications. Examples include temperature mapping for cold storage equipment like refrigerators and freezers, and cycle testing for centrifuges. • Temperature Mapping (TM): A mapping study that establishes the temperature distribution within the chamber being mapped and locates hot and cold spots, which provides a view of the equipment's performance. Temperature measurements will be performed in the air or with simulated products loaded in a chamber, with a data collection interval configurable to customer needs. The collected data provide essential information, ensuring all material is correctly stored within its labeled temperature range. TM includes 1 open door temperature recovery test, 1 power failure test, minimum and maximum values along with averages, a temperature graph over time, and detailed reports that include raw probe data. • Cycle Testing (CT): Point-in-time test that monitors a unit and a specified rotor at a predefined speed, time, and temperature (if applicable) set points. Testing demonstrates that a unit and specified rotor can meet customer specifications. |
| Requalification (RQ) | Reassessment of equipment to ensure it continues to meet safety, regulatory, and performance standards after initial qualification. |
When Compliance Services Are Needed During the Lab Equipment Lifecycle
Equipment We Service
We provide comprehensive compliance services for a range of Thermo Scientific™ lab equipment. In some cases, we may also be able to provide compliance services for third-party lab equipment. Please speak with your local service representative for more information.
- Biological safety cabinets
- Centrifuges
- CO₂ incubators
- Cold storage (freezers, refrigerators, Thermo Scientific™ CryoMed™ Controlled-Rate Freezers)
- Environmental chambers
- Immersion coolers and circulators
- Microbiological incubators
- Ovens
- pH meters
- Recirculating chillers
- Remote monitoring products
- Shakers
- Water baths
- Water purification systems
Equipment Service Plans
For labs that want all-inclusive solutions, we offer Regulatory Assurance plans that package together compliance and other key services into one comprehensive service plan to help you with everything from getting started with your new equipment to maintenance and repair and staying in compliance.
Our Regulatory Assurance plans help assure full alignment with good laboratory practice (GLP) and good manufacturing practice (GMP), so your critical equipment is always audit-ready, regardless of where it is in the warranty period—new purchase, in warranty, or after warranty.
Preventive Maintenance
Protect your investment with regularly scheduled preventive maintenance (PM) to proactively identify and resolve potential issues before they happen.
Preventive care is critical to the life and availability of your instruments and equipment. Without regular maintenance, unattended, lingering problems can decrease instrument performance and lead to unnecessary downtime and unplanned service costs due to unexpected failures.
An annual prescheduled preventive maintenance is part of the available service plans.
Centrifuges and Vacuum Concentrators
We offer a versatile catalog of separation equipment to establish greater efficiency, precision, and reliability to the workflow for each of your applications. Our wide array of centrifuges and rotors can meet all your processing requirements and deliver outstanding performance that caters to your specific needs.
Thermo Scientific™ Savant SpeedVac™ vacuum concentrators allow evaporation of concentrate and solvents through heat, centrifugation, and vacuum pressure, while ensuring sample integrity. Regular PM service will enable your equipment to perform predictably throughout its lifetime, ensuring sample protection and workflow efficiency. PM on a centrifuge or vacuum concentrator includes:*
- Inspecting environment and general condition of equipment
- Ensuring the equipment is properly stabilized and safe for use
- Testing controls and setpoints for speed, temperature, runtime, and more
- Checking function of display and memory
- Inspecting vacuum solenoid, heater, thermal fuse, vacuum levels, oil levels, and function of vacuum pump (vacuum concentrators only)
- Inspecting voltage and electrical connections
- Checking compressor amperage and grounding resistance, if applicable
- Reviewing maintenance procedures with customer
- Reviewing past 12 months of technical data
- Applying recommended upgrades
- Recommending additional service as needed
* PM services may vary by equipment and model.
Constant-Temperature Incubators, Ovens, and Furnaces
Incubators and ovens are used to grow cell cultures, for heating or drying materials and samples, and in medical testing protocols. Furnaces are used in ashing applications, gravimetric analysis, and heating materials to temperatures up to 1,700°C. Regular PM service will help ensure your equipment continues delivering stable temperatures and reliable safety features. PM on a microbiological incubator, oven, or furnace includes:*
- Inspecting and cleaning equipment
- Checking function of keypad, controls, and service menu
- Checking gas supply, pressure, and fittings, if applicable
- Inspecting internal gas lines and solenoid, if applicable
- Inspecting mounting hardware if stacked
- Inspecting electrical connections
- Checking function of audible and visual alarms
- Replacing door gaskets, blower motor gaskets, the blower wheel, sensor gaskets, and the thermocouple, as needed
- Reviewing maintenance procedures with customer
- Applying recommended upgrades
- Recommending additional services or equipment, as needed
* PM services may vary by equipment and model.
Controlled-Environment CO₂ Incubators and Environmental Chambers
CO₂ incubators are used to promote cell culture growth and are critical in applications that require precise modification of CO₂ levels and in reducing the risk of contamination. Environmental chambers protect samples during stability and shelf life testing, as well as in biological research by offering a combination of controlled lighting, humidity, air pressure, and gas. Regular PM service will ensure your equipment performs consistently and reliably throughout its life cycle to protect your samples and enable workflow efficiency. PM on an environmental chamber or CO₂ incubator includes:*
- Inspecting environment and general condition of equipment
- Inspecting main voltage and power cord
- Inspecting and cleaning outer unit, as needed
- Inspecting inner chamber and components
- Replacing filters as needed
- Checking function of keypad, controls, service menu, and alarms
- Inspecting and cleaning condenser and evaporator coils
- Reviewing all maintenance procedures
- Reviewing past 12 months of service bulletins
- Applying recommended upgrades
- Recommending additional service as needed
* PM services may vary by equipment and model.
Cold Storage, Refrigerators, and Freezers
Cold storage equipment is used in a variety of applications, including the short-term and long-term storage of chemicals, pharmaceuticals, and delicate biological materials. Regular PM service will keep your equipment running like new year after year, ensuring your system and its alarms are performing within acceptable tolerances to maintain the integrity of your most precious samples, like blood, plasma, stem cells, serums, and enzymes. PM on an ultra-low temperature freezer, cryogenic storage device, or high-performance refrigerator or freezer includes:*
- Inspecting and cleaning equipment
- Checking function of keypad, controls, audible and visual alarms, and alarm relay contacts
- Inspecting remote monitoring recorder sensor, temperature sensor and probe, sensor bottle fluid levels, and guard
- Inspecting backup system supply line, connections, and temperature probe, as applicable
- Replacing alarm and backup system batteries
- Testing alarms and alarm contacts
- Inspecting liquid nitrogen (LN₂) fittings, connections, hosing, and tubing, and ensuring LN₂ supply pressure is 22psi on syphon tube tanks (exclusive to LN₂ cryogenic models and LN₂ backup systems)
- Reviewing maintenance procedures with customer
- Applying recommended upgrades
- Recommending additional services or accessories, as needed
* PM services may vary by equipment and model.
Biosafety Cabinets
Biosafety cabinets are required to meet safety compliance regulations to protect users, samples, and environments from potentially hazardous material. Annual maintenance helps ensure your Class II biosafety cabinet maintains optimal performance and meets compliance requirements. Unity Lab Services provides testing that fulfills applicable US and international standards. In North America, field certification is performed in accordance to NSF/ANSI 49 standards by accredited technicians. In Europe, verification of performance is provided according to EN 12469 safety standards.** The maintenance and testing process includes the following procedures***:
- Physical check and verification that the cabinet meets manufacturer’s specifications
- Testing and resetting the airflow monitors and alarms
- Downflow velocity profile test
- Inflow velocity test and/or efficiency of front aperture
- Airflow pattern or smoke tests
- Site installation assessment
- KI-DISCUS test†
- Evaluating remaining HEPA or ULPA filter life; Installing replacement filters and performing leak tests as needed
* PM services may vary by equipment and model.
**Annual testing requirements differ by country. In accordance with EN 12469 standards, testing in Europe does not constitute an accredited service certification.
*** Annual service and testing is subject to variation depending on local best practices and requirements. Elective tests such as vibration, light intensity, and noise level measurements may be available on request.
† KI-DISCUS test is performed routinely only in the United Kingdom and Ireland and is optional elsewhere. For more information, please contact your Thermo Fisher Scientific service representative.
Water Purification Systems
Pure water is elemental to the success of most laboratory applications. Water purification systems must be cared for properly to ensure that Type I and Type II water quality meets ASTM, ISO, and CLSI/CLRW standards. Our field service engineers will ensure your system is producing pure or ultrapure water with each use, adding a measure of assurance to your application. PM for a water system includes:
- Checking condition of water system and pretreatment system, if applicable
- Inspecting all connections (from the feedwater source to the final output) to check for leaks and excessive wear
- Inspecting hoses and O-rings
- Inspecting and replacing filters and cartridges (varies per model)
- Ensuring all controls, components, and accessories are operating correctly
- Checking feedwater and pure water for proper conductivity and resistivity
- Checking flow rate and water temperature
- Checking pressure at inlets and outlets
- Reviewing all technical service bulletins over the last 12 months
- Reviewing maintenance procedures with customer
- Applying recommended upgrades to the system
- Recommending additional services or equipment, as needed
Shakers
Thermo Scientific™ MaxQ™ and Solaris™ shakers offer reliable, simple, and flexible shaking options for your application. Annual PM will help ensure your shaker delivers outstanding performance, accuracy, and reproducible results throughout its lifetime, and includes:*
- Inspecting safety clearance and stability of the equipment
- Inspecting electrical components, voltage, and power cord
- Inspecting doors, struts, interior surfaces, and all connections
- Checking airflow and replacing HEPA filter as needed (on incubated models)
- Checking function of alarms, controls, and service menu
- Inspecting compressor components, refrigeration line, condenser, and evaporator (on refrigerated models)
- Reviewing maintenance procedures with customer
- Reviewing technical data in past 12 months
- Recommending upgrades and additional services or accessories, as needed
* PM services may vary by equipment and model.
Remote Monitoring Systems
Thermo Scientific™ Smart-Vue™ and Smart-Vue Pro wireless monitoring systems are designed to watch, safeguard, and log critical equipment data and will send out a notification in the event of a system failure or power outage. It is critical to keep your system properly maintained to ensure the performance of the system and the safety of the samples that are stored inside the equipment. Annual PM on your Smart-Vue or Smart-Vue Pro monitoring system includes:
- Checking the operation of datalogger displays
- Inspecting sensors and power cables
- Replacing the battery in the datalogger
- Communication tests
- Checking firmware version on all dataloggers
- Ensuring sensor calibration is current and valid, and reviewing expiration dates of system license key and alert license key
- Reviewing alarm and datalogger reports in past 30 days
- Reviewing technical data in past 12 months
- Reviewing maintenance procedures with customer
- Recommending upgrades and additional services or accessories, as needed
Corrective Maintenance
Maximize system uptime and ultimately extend the life of your instrument with fast, professional support you can rely on. Our corrective maintenance services help achieve fast resolution for unplanned equipment maintenance.
We also stock an extensive supply of original replacement parts, accessories, software, and consumables to keep your laboratory equipment performing at optimal levels.
Lab Equipment Service Plans
With one of our service plans, you’ll get top-quality product performance and maximum uptime. Service plans are available for Biosafety Cabinets (BSC), Centrifuges, Cold Storage, Incubators, Constant Temperature, Water Purification, Temperature Control, Shakers, and Remote Monitoring Systems and Accessories.
Multi-Vendor Services
Unity™ Lab Services multi-vendor services extend Thermo Fisher Scientific's proven expertise beyond Thermo Scientific™ equipment to other leading brands, delivering consistent, compliant, and reliable support from one trusted provider, reducing complexity and downtime while keeping your equipment performing at its peak.
Available across most of Europe*, Unity™ Lab Services multi-vendor services give you the confidence that every piece of your lab equipment, regardless of brand, is in expert hands.
Services include:
- Installation / Start-up service
- Qualification (IQ/OQ)
- Preventive maintenance
- KI-Discus testing (in accordance with ISO 9001 and ISO/IEC 17025 standards)
Service Offerings Overview
- Installation / Start-up Service
- Installation Qualification (IQ) / Operational Qualification (OQ)
- Preventive Maintenance (PM)
- KI-Discus Testing
Installation / Start-up Service
Installation Qualification (IQ) / Operational Qualification (OQ)
Preventive Maintenance (PM)
KI-Discus Testing
Available across most of Europe,* Unity Lab Services multi-vendor services give you the confidence that your lab equipment, regardless of brand, is in expert hands. Unity Lab Services technicians have accredited capabilities for defined measurements and service scopes in accordance with recognized bodies (e.g., COFRAC, DAkkS, UKAS), depending on country and offering.
*Brands of lab equipment we service vary by country. Contact us to find out what is supported in your country.
Equipment Categories
Expand the product categories (+) below to view available services by vendor.
About Unity Lab Services
Unity™ Lab Services team provides worldclass service solutions to support your equipment. Our comprehensive service portfolio was designed to meet the needs of your lab.
- Installation / Start-up Service
- Service Plans
- Compliance Services
- Preventive Maintenance
- Corrective Maintenance
- Multi-Vendor Services
Managing services for your Thermo Fisher Scientific lab equipment has never been easier. Services Central is a centralized online platform, in selected European countries, that enables you and your colleagues to request service, view service request status and service history, check service plan or warranty coverage, access manuals, and more.